Customer service

Whether you need technical support, have questions about our product range or would like information about returns, our dedicated customer service team is here to help. We understand that every customer is unique and that is why we strive to provide personalized solutions that suit your needs.

Contact Form

Contact our customer service? You can easily do this by completing the contact form below. We strive to respond to you as soon as possible.

    Quick contact

    • +31 (0)180 234 113
    • info@exoticsplaza.com
    • LBP, Maasdijk
      Honderdland 50

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    Frequently asked Questions

    How does shipping and delivery work?

    We currently have one fresh delivery time per week (on Tuesday). Order placed before Thursday 3:00 PM = delivered on Tuesday. We deliver to the door of the delivery address.

    Which payment methods do you accept?

    We accept two payment methods:

    • Secure payment by invoice. A payment term of 7 days applies.
    • Direct bank transfer
    • iDEAL (coming soon)
    How much transport costs are charged?
    1. We charge a €24.95 transportation fee.
    2. Pick up at our warehouse address is possible (Location: ABC Logistics in Poeldijk). We do not charge extra for this.
    Why do I need to create an account?

    By creating an account, our customers have their own dashboard and we have sufficient data to be able to offer our services.