Frequently asked Questions

Our team has put together this FAQ page based on the questions we regularly receive. If your specific question is not answered, please do not hesitate to contact us via our customer service. We are ready to assist you and answer your questions.

Frequently asked Questions

Is it possible for private individuals to create an account with you on the webshop?

At the moment it is not possible for private individuals to create an account with us on the webshop.

How much transport costs are charged?
  1. We charge a €24.95 transportation fee.
  2. Pick up at our warehouse address is possible (Location: ABC Logistics in Poeldijk). We do not charge extra for this.
How does shipping and delivery work for you?

We currently have one fresh delivery time per week (on Tuesday). Order placed before Thursday 3:00 PM = delivered on Tuesday. We deliver to the door of the delivery address.

Why do I need to create an account?

By creating an account, our customers have their own dashboard and we have sufficient data to be able to offer our services.

General questions

Which payment methods do you accept?

We accept two payment methods:

  • Secure payment by invoice. A payment term of 7 days applies.
  • Direct bank transfer
  • iDEAL (coming soon)
How can I easily contact you?

You can contact us in several ways:

  • By telephone, go to the contact page of the webshop.
  • WhatsApp, click on the WhatsApp icon (bottom right).
  • By email, use the info email stated on the contact page of the webshop.
What is a wish list?

Our webshop has a wishlist function. By clicking on the ‘Heart’ you add products to the wishlist. From the wishlist you can easily add products to the shopping cart.

Can I exactly copy previously placed orders for a new order?

Yes this is possible. Go to ‘My account’ and then to ‘Orders’ where you will find a complete overview of all orders placed. Then click on ‘Reorder’ to place the exact order again in your shopping cart.