Free shipping on every order!
Shipping information
Order information
Ordering via Exoticsplaza.com is easy and quick in just a few steps.
Product selection
Browse our website and discover our extensive range. Click on a product for more information, including detailed descriptions, images and specifications.
Placing an order
When you have made your product choice, click on the “Add to cart” button. Your selected items will then be placed in your shopping cart. You can continue shopping and add more items, or you can go to the shopping cart to start the checkout process.
Checkout process
You can check the items in the shopping cart and adjust the quantities if necessary. Then go to the checkout to complete your order.
Shipping and billing information
During the checkout process you will be asked to enter the necessary shipping and billing information. Please ensure you complete all fields accurately, including your name, delivery address, contact details and payment information. Please check your details carefully before placing the order to ensure everything is completed correctly.
Payment methods
We offer several secure and convenient payment methods to choose from. During the checkout process you can select your preferred payment method. Follow the on-screen instructions to complete the payment.
Order confirmation
After you have placed the order and payment has been completed, you will receive an order confirmation via email. This confirmation contains an overview of your order, including the items chosen, the total costs and the delivery address. Please keep this email as a reference for future reference.
Order processing
Our dedicated team goes to work immediately to process your order. We strive to prepare your order for shipment as quickly as possible. During the processing process we will keep you informed of the progress and any updates regarding your order.
1. Browse through our webshop and easily place an order in our webshop
2. You will receive a confirmation email of your order once payment has been completed
3. The delivery person is on his way with your order. Follow the track & trace if necessary
4. Your order has been delivered to your door or delivered to a chosen collection point
Shipping information
Processing time
After placing your order, it will be carefully processed in our warehouse. Our dedicated employees do their best to prepare your order for shipment as quickly as possible. Processing time usually varies from 1 to 3 business days. Please note that weekends and holidays may affect processing time.
Shipping methods
We work with reliable transport partners to deliver your order to you safely and on time. Depending on your location and the nature of the product, we use different shipping methods, including national and international parcel services. We strive to select the most suitable shipping method that suits your order and delivery address.
Delivery time
The estimated delivery time depends on the destination and the shipping method chosen. We do our best to predict delivery times as accurately as possible. You can find the estimated delivery time for your specific order during the checkout process. Please note that external factors such as weather conditions, customs clearance or unforeseen delays may affect delivery time.
Postage costs
Postage costs During the checkout process, shipping costs are clearly displayed so you know exactly which costs apply to your order. We strive to charge reasonable and fair shipping costs.
Tracking your order
Once your order has shipped, you will receive a shipping confirmation including a tracking number. This number allows you to track the progress of your package and view its estimated arrival date. We recommend that you periodically check your tracking information to stay informed about the status of your order.
Delivery
When your order is delivered, it is important that someone is present at the specified delivery address to receive the package. If you are not at home, you will be charged extra freight.
If you have any questions about our shipping process, delivery times, shipping costs or other related topics, please feel free to contact our customer service. Our friendly and professional team is ready to answer your questions and assist you with any concerns or special requests regarding your shipment.
Important comments:
- Please ensure you provide the correct delivery address when placing your order. Please check the accuracy of the address to ensure your package can be delivered without any problems.
- If you have ordered multiple items, they may be shipped separately due to different availability or shipping locations. In that case, you may receive multiple shipping confirmations and tracking numbers.
- If upon delivery you notice that the package is damaged or shows signs of tampering, please refuse receipt and contact our customer service immediately. We will investigate the situation and take appropriate action to resolve the problem.
- For international orders, customs fees, taxes or other charges may apply depending on the laws and regulations of the destination country. These costs are borne by the recipient and may vary. We recommend that you check with your local customs or tax authorities to determine possible charges before placing an order.
We strive to ship your order with the utmost care and efficiency. If you have any questions or need assistance regarding your shipment, please do not hesitate to contact us. We are always here to assist you and make your shipping experience as positive as possible.
What are the delivery times?
Ordered before 10:00 PM on Thursday, delivered on Wednesday.
What are the transport costs?
We give delivered prices.
We also deliver in Belgium.
Order not received received?
You can reach us during office hours (09:00 – 17:00) on the telephone number below: +31 (0) 180 234 113
